ACUITYhealth
Comprehensive Care Platform (CCP)
Transforming Audio Consultations into Revenue-Generating Care Coordination
An end-to-end ambient intelligence platform that seamlessly captures provider and clinical staff interactions (bedside visits, phone calls, telehealth) through passive recording, maps clinical conversations to billable CPT codes via an 11-chevron framework, and delivers personalized care through AI-powered digital twin avatars—enabling providers to generate $3,600+ annual revenue per patient while reducing documentation time by 85%.
ACUITYhealth Comprehensive Care Platform (CCP)
Unified Payer-Provider-Person Ecosystem
Core
Tri-Stakeholder Value Creation
PERSON (Patient) Benefits
- • 24/7 Digital Twin Avatar providing personalized health coaching
- • 25% reduction in hospital readmissions
- • 30% improvement in medication adherence
- • 3x higher engagement vs traditional portals
- • Zero additional cost - covered by insurance
- • Proactive care preventing acute episodes
PROVIDER (NP/MD) Benefits
- • $3,600 additional revenue per patient annually
- • 85% reduction in documentation time
- • 6x increase in patient panel capacity (300+)
- • 5-minute monthly review vs 30-minute documentation
- • 98% clean claim rate with auto-coding
- • Zero staffing increase required
PAYER (Insurance) Benefits
- • $4,800 reduction in total cost per patient
- • 20% decrease in ED utilization
- • 15-20% improvement in Star Ratings
- • HEDIS measure automation for quality reporting
- • Risk adjustment optimization improving RAF scores
- • Predictive analytics preventing high-cost events
Ambient Clinical Interaction Architecture
Provider-Supervised Care Team Model
Provider/MA/RN → Patient
Bedside/Phone/Telehealth
Clinical Utterance Extraction
Time Tracking + CPT Mapping
Technical Pipeline Components
- Multi-Modal Capture: VoIP telephony, bedside tablet recording, and telehealth integration
- Speaker Identification: AI distinguishes between MA, RN, Provider, patient, family voices
- Speech-to-Text Engine: Medical-tuned ASR with 98.5% accuracy on clinical terminology
- NLP Classification: GPT-4 Medical model trained on CCM/PCM documentation patterns
- Billable Time Tracker: Aggregates staff time under provider supervision (CMS-compliant)
- Code Intelligence: Automatic CPT selection based on conversation content + cumulative duration
- Data Lake: FHIR R4-compliant storage with audit trail timestamps and staff attribution
Clinical Question → Billable Code Mapping
Diabetes, CHF, COPD review
→ 99490 CCM (20+ min)
→ 99491 (40+ min)
Med reconciliation, adherence
→ 99426 PCM (30+ min)
→ 99427 (60+ min)
PHQ-2/9, depression screening
→ 99484 BHI
+ G0444 (Annual wellness)
Symptom monitoring, vitals review
→ 99457 RPM (20+ min)
+ 99458 (40+ min)
Goals of care, code status
→ 99497 ACP (30+ min)
→ 99498 (60+ min)
Cognitive assessment, SLUMS
→ 99483 (Cognitive)
+ G0505 (Dementia)
Post-discharge follow-up
→ 99495 TCM (Moderate)
→ 99496 (High complexity)
Device data review, trends
→ 99454 (RPM setup)
→ 99091 (Data collection)
Prescription management
→ 99439 (CCM additional)
Counts toward 20-min threshold
Clinical Staff Model Tri-Stakeholder Impact
PERSON (Patient) Benefits
- • Bedside MA visits capture care in real environment
- • Phone + in-person options based on patient preference
- • Natural conversations count toward care coordination
- • More frequent touchpoints with care team
- • Family can participate in bedside or phone interactions
- • Privacy protected with HIPAA-compliant recording
PROVIDER (NP/MD) Benefits
- • MA time counts toward CCM/PCM thresholds (CMS-compliant)
- • 5-10 MAs per provider exponentially increases capacity
- • Zero manual entry - all auto-documented from ambient
- • Supervision workflows - 5-min attestation review
- • <2 second latency from utterance to CPT code
- • $65-296 monthly revenue per consultation type
PAYER (Insurance) Benefits
- • Complete audit trails with staff attribution
- • 95% correlation between conversation and billing codes
- • Supervision documented meeting Medicare requirements
- • Early intervention detection from bedside assessments
- • SDOH factors captured improving risk models
- • Quality measure automation from conversations
11-Chevron Care Coordination Framework
Provider and Person Activity Orchestration Engine
Health objectives & milestones ACP 99497
Chronic disease tracking CCM 99490
Medication management PCM 99426
Mental & emotional health BHI 99484
Care preferences & decisions ACP 99497
Achievement tracking CCM 99490
Social determinants & resources CCM 99490
Care team coordination CCM 99490
Care plan & journey PCM 99426
Biometric monitoring RPM 99457
Community & SDOH support CCM 99490
Unified Health View All Activities
Billable Activity Orchestration Engine
Diagnoses & Symptoms CCM/PCM
Cost & Savings Value-Based
Care Coordination CCM Time
Patient Interaction BHI/CCM
Predictive Analytics HCC/RAF
HEDIS/Stars Quality Bonus
Resource Tracking TCM/CCM
Staff Activities 99439
Audit Trail Documentation
Results Tracking Performance
Real-time Response Critical Care
Unified Command Center All Codes
11-Chevron Framework Tri-Stakeholder Impact
PERSON (Patient) Benefits
- • Holistic care view across 11 life domains
- • Personalized goals tracked in real-time
- • Mental health integrated not isolated
- • Daily wins celebrated improving motivation
- • Care team coordination visible and active
- • Progress dashboard showing health journey
PROVIDER (NP/MD) Benefits
- • 8-12 billable items per chevron monthly
- • Cross-chevron billing multiplies revenue
- • 120-180 minutes captured monthly
- • Automatic code mapping prevents misses
- • $250-350 monthly per patient revenue
- • Unified dashboard for all billable activities
PAYER (Insurance) Benefits
- • Comprehensive risk view across all domains
- • Quality measures mapped to each chevron
- • Duplicate billing prevented by design
- • Predictive analytics from pattern detection
- • Outcomes tracking tied to interventions
- • Value demonstration through chevron metrics
Digital Twin Healthcare Navigator
AI-Powered Personalized Health Avatar
Avatar Architecture Components
RPM Devices
GPT-4 Medical
ML Models
Voice/Visual
Daily Digital Twin Interactions
- Morning Health Check: PHQ-2 mood assessment + vital signs review BHI + RPM
- Medication Reminders: Smart dosing alerts with adherence tracking CCM
- Symptom Monitoring: Condition-specific assessments PCM
- Care Coordination: Appointment prep and follow-up TCM
- Behavioral Coaching: CBT-based interventions BHI
- Goal Progress: Gamified health achievements CCM
Digital Twin Avatar Tri-Stakeholder Impact
PERSON (Patient) Benefits
- • 24/7 health companion always available
- • Personalized coaching in preferred language
- • 4.2 minute daily check-ins feel conversational
- • 25% medication adherence improvement
- • Gamified health goals increase motivation
- • Crisis detection with immediate escalation
PROVIDER (NP/MD) Benefits
- • 90-150 billable minutes monthly from avatar
- • $150-200 additional CCM/BHI revenue
- • 85% PHQ-2 completion vs 15% traditional
- • Zero provider time for patient engagement
- • Automated ACP conversations (60% initiation)
- • $0.02 per interaction vs $15 nurse call
PAYER (Insurance) Benefits
- • 20% reduction in readmissions
- • 18% fewer ED visits through early intervention
- • 0.8% HbA1c reduction in diabetics
- • 40% improvement in depression scores
- • 15-point PAM increase (patient activation)
- • $2,400 saved per prevented admission
Provider Portal Technical Architecture
5-Minute Attestation Workflow Engine
Technical Workflow Components
Pre-filled Chevrons
Threshold Checks
HIPAA Compliant
Auto-Submit
Provider Dashboard Features
- CHI Risk Score: Real-time population health stratification (Red/Yellow/Green)
- Billable Time Tracker: Live accumulation of CCM/PCM/BHI/RPM minutes across all staff
- Staff Activity Log: View MA/RN/care coordinator contributions with timestamps
- Supervision Workflow: One-click attestation for clinical staff activities under general supervision
- Code Optimizer: AI suggestions for maximum reimbursement capture
- Compliance Monitor: Automated alerts for documentation gaps and supervision requirements
- Revenue Dashboard: Real-time earnings and projections by provider and staff member
- Batch Attestation: Review 50+ patients in 15 minutes with staff attribution
Provider Portal Tri-Stakeholder Impact
PERSON (Patient) Benefits
- • Provider sees full picture in real-time
- • Faster clinical decisions with complete data
- • More provider face-time vs documentation
- • Care continuity across all touchpoints
- • Proactive interventions from risk scores
- • Personalized care plans updated monthly
PROVIDER (NP/MD) Benefits
- • 3-5 minutes per patient monthly review + supervision
- • 300+ patient capacity per provider with MA team
- • $20-25K monthly revenue generation per provider
- • Staff attribution tracking for CMS supervision compliance
- • Batch attestation for 50+ patients in 15 min
- • 5-10 MAs per provider exponentially scales reach
PAYER (Insurance) Benefits
- • 100% attestation compliance documented
- • Risk stratification improves RAF scores
- • Quality gaps closed through dashboards
- • Fraud prevention via automated checks
- • Timely interventions reduce costs
- • HEDIS compliance tracked automatically
Payer Integration & Value Analytics
Real-Time Claims & Quality Reporting Engine
Payer Integration Components
Real-time 270/271 verification
278 automated submission
837P/I batch generation
835 ERA processing
ML-powered appeals
HEDIS/Stars automation
Value-Based Contract Performance
- Shared Savings Tracking: Real-time PMPM monitoring with variance alerts
- Risk Adjustment: HCC gap closure with RAF score optimization
- Quality Bonuses: Automated HEDIS measure submission
- ACO Attribution: Patient panel management and leakage prevention
- Bundle Analytics: Episode cost tracking with outlier detection
Payer Integration Tri-Stakeholder Impact
PERSON (Patient) Benefits
- • Real-time eligibility prevents surprises
- • Prior auth automation speeds treatment
- • Zero out-of-pocket for CCM services
- • Faster approvals for needed services
- • Transparent benefits understanding
- • No claim denials with pre-verification
PROVIDER (NP/MD) Benefits
- • 98% first-pass payment rate
- • 18-day payment vs 45 days traditional
- • Automated appeals with 95% success
- • $125-200 quality bonuses per patient
- • Zero manual claims submission
- • Real-time revenue tracking dashboard
PAYER (Insurance) Benefits
- • Automated HEDIS reporting compliance
- • RAF score optimization improves accuracy
- • Reduced fraud through verification
- • 35% lower admin costs from automation
- • Value-based success tracking real-time
- • Shared savings achievement visibility
Revenue Optimization & Billing Automation
CPT/HCPCS Code Maximization Engine
Automated Revenue Streams
Code Optimization Algorithm
- Threshold Monitoring: Real-time tracking of 20/30/60-minute increments
- Cross-Code Detection: Identifies compound billing opportunities
- Modifier Intelligence: Automatic application of GT, 95, GO modifiers
- Bundling Prevention: Alerts for NCCI edits and MUEs
- Tier Optimization: Automatic escalation to complex codes when eligible
Revenue Optimization Tri-Stakeholder Impact
PERSON (Patient) Benefits
- • Maximum care coverage through proper coding
- • All services captured for continuity
- • No missed benefits due to coding errors
- • Comprehensive care plans fully funded
- • Additional services unlocked (BHI, ACP)
- • Transparent care documentation available
PROVIDER (NP/MD) Benefits
- • $3,600 annual revenue per patient increase
- • 8-12 additional codes captured monthly
- • 2% denial rate vs 18% traditional
- • Automatic tier optimization maximizes payment
- • 100% modifier accuracy vs 65% manual
- • Real-time threshold alerts prevent underbilling
PAYER (Insurance) Benefits
- • Appropriate utilization through accurate coding
- • Reduced overpayments from bundling errors
- • NCCI edit compliance automated
- • Predictable costs from consistent coding
- • Quality metrics aligned with payments
- • Lower audit costs from accuracy
Security, Compliance & Audit Architecture
HIPAA-Compliant Infrastructure
Technical Security Stack
AES-256 at rest, TLS 1.3 in transit
SAML 2.0 SSO with MFA
RBAC with attribute policies
Immutable blockchain ledger
FHIR R4 compliance
AI-powered SIEM
Compliance Automation Features
- Audit Trail: Every utterance → chevron → code → claim tracked with timestamps
- Staff Attribution: MA/RN/care coordinator activities logged with supervising provider
- Supervision Documentation: Automated tracking of provider oversight meeting CMS general supervision requirements
- Documentation Chain: Cryptographic proof of data lineage
- Time Verification: Call duration proof with timestamp validation and staff attribution
- Consent Management: Automated patient authorization tracking for recording and data use
- Compliance Dashboard: Real-time MIPS/APM/HEDIS performance with supervision metrics
Security & Compliance Tri-Stakeholder Impact
PERSON (Patient) Benefits
- • 100% HIPAA protection of health data
- • Encrypted conversations end-to-end
- • Consent tracking for all data use
- • Access transparency with audit logs
- • Data portability rights protected
- • Zero breaches with zero-trust architecture
PROVIDER (NP/MD) Benefits
- • 98% audit defense success rate
- • $12 avg recovery vs $287 industry
- • 99.8% documentation completeness
- • 15-20% malpractice premium reduction
- • Blockchain audit trail irrefutable
- • $45-75K annual audit cost savings
PAYER (Insurance) Benefits
- • 95% fraud reduction through verification
- • Complete audit trails for all claims
- • MIPS/APM compliance automated
- • $180K prevented recoupments annually
- • Real-time compliance monitoring
- • SOC 2 certified infrastructure
Technical Implementation Roadmap
90-Day Path to Full Optimization
✓ Already Deployed Infrastructure
- QHIN Integration: Commonwell connectivity for bidirectional patient data exchange
- CHI Engine: 16-agent neural architecture generating continuous health indices
- RPM Platform: Device integration capturing biometric data streams
- Clinical Decision Support: Risk stratification and intervention recommendations
- Patient Engagement (50%): Digital twin avatar framework with basic interactions
- Provider Portal (35%): CHI dashboard and patient population view
Phase 1: Days 1-30 (Complete Core Platform)
- Week 1-2: Finish patient engagement app - complete remaining 50% (PHQ-2/9, med reminders, symptom tracking)
- Week 2-3: Complete provider portal - build attestation workflow, time tracker, code optimizer
- Week 3: VoIP integration for ambient audio call capture
- Week 4: Pilot with 10 patients testing end-to-end workflow (calls → CHI → engagement)
- ⚡ Parallel AI Development: Neural network architecture design - define transformer layers for 16-agent system, establish training data pipelines from QHIN feeds
Phase 2: Days 31-60 (Billing & Revenue Activation)
- Week 5: Build billing engine - CPT/HCPCS auto-coding from conversation NLP
- Week 6: EDI 837/835 clearinghouse integration for claims submission
- Week 7: Threshold monitoring system (20/30/60-min tracking) + compliance validation
- Week 8: First billing cycle - submit CCM/PCM/BHI/RPM claims, validate clean rate
- ⚡ Parallel AI Development: Train prediction models on historical patient data - risk stratification algorithms, readmission prediction, intervention recommendation engine
Phase 3: Days 61-90 (Scale & Optimization)
- Week 9: Scale to 50-100 patients, optimize NLP models from real call data
- Week 10: Enhance digital twin personalization with patient-specific ML models
- Week 11: Build revenue analytics dashboard showing real-time earnings per patient
- Week 12: Full panel deployment (200+ patients), achieve target metrics
- ⚡ Parallel AI Development: Deploy full AI prediction engine - integrate neural network with live CHI feeds, activate automated intervention triggers, continuous learning from outcomes data
Implementation Tri-Stakeholder Impact
PERSON (Patient) Benefits
- • CHI tracking live - health trends visible now
- • RPM already active - biometric monitoring today
- • Day 30: Full engagement app with digital twin
- • Day 60: Provider calls begin monthly check-ins
- • Zero disruption to existing care
- • Faster deployment - foundation already built
PROVIDER (NP/MD) Benefits
- • CHI dashboard available - risk scores live
- • Day 30: Complete portal with attestation
- • Day 60: First revenue from billing go-live
- • Day 90: $50K+ monthly at full scale
- • Minimal training - 4 hours total
- • Platform-ready - not starting from zero
PAYER (Insurance) Benefits
- • QHIN connected - data flowing today
- • CHI metrics live - risk visibility now
- • Day 30: Quality tracking automated
- • Day 60: Claims integration complete
- • Day 90: Full ROI visibility proven
- • De-risked deployment - core tech validated
Value-Based Care Architecture
CHI-Powered Continuous Risk Modeling
CMS "5 Rights" Clinical Decision Support Framework
CHI score + contextual reasoning
Provider, care manager, patient
Intuitive CCP chevrons
EHR, mobile, ambient voice
Before adverse event occurs
TEFCA + QHIN Interoperability
- Bidirectional Data Flow: Seamless exchange across hospitals, payers, and outpatient practices
- FHIR + CCM/PCM Integration: Longitudinal visibility across entire care continuum
- Elimination of Data Silos: CCP becomes connective tissue for VBC ecosystems
- Real-Time Quality Metrics: Ambient call collection → instant performance tracking
16-Agent Neural Architecture for Population Health
Symptoms→Dx→Vitals→Labs
Meds→Encounters→SDOH
ACA→Consolidation→Synopsis
Continuous Risk Index
VBC Architecture Tri-Stakeholder Impact
PERSON (Patient) Benefits
- • Predictive prevention before crisis occurs
- • Personalized risk reduction across 16 health systems
- • Timely care escalation (visits, telehealth, meds)
- • Improved health literacy through engagement loops
- • Equity-focused care with SDOH integration
- • Continuous monitoring vs episodic snapshots
PROVIDER (NP/MD) Benefits
- • Automated quality documentation from ambient capture
- • Risk-adjusted benchmarking for ACO performance
- • Chronic care billing capture optimization
- • Reduced administrative burden from automation
- • Early intervention alerts prevent deterioration
- • Bundled payment optimization through tracking
PAYER (Insurance) Benefits
- • Transparent outcome metrics for contract validation
- • Predictive risk scoring improves RAF accuracy
- • Real-time cost containment through early intervention
- • Shared savings visibility with PMPM tracking
- • Quality bonus achievement via HEDIS automation
- • Blockchain auditability for CMS compliance
The CCP embeds Value-Based Care logic directly into AI and workflow layers: capturing quality automatically through ambient inputs, computing "value" in real-time via CHI modeling, connecting all stakeholders in closed-loop feedback, and documenting performance with provenance for reimbursement. VBC becomes adaptive intelligence—not retrospective reporting.
Platform ROI & Total Value Creation
Financial, Clinical & Operational Excellence
Financial ROI Matrix
Clinical Outcome Improvements
- Readmissions: 25% reduction = $600K saved per 100 patients
- ED Utilization: 20% reduction = $240K saved
- Medication Adherence: 30% improvement = 0.8% HbA1c reduction
- Star Ratings: 0.5-star increase = 5% bonus payments
- Patient Satisfaction: +18 CAHPS points
Operational Excellence
- Provider Capacity: 300+ patients per provider (6x increase)
- Documentation Time: 85% reduction (saves 100 hrs/month)
- Clean Claim Rate: 98% (vs. 78% industry average)
- Staff Requirements: No additional clinical FTEs
- Practice Valuation: 40-50% increase from recurring revenue
Total Platform Tri-Stakeholder Value Creation
PERSON (Patient) Benefits
- • 25% fewer hospitalizations through prevention
- • 30% medication adherence improvement
- • 24/7 health companion always available
- • 3x higher engagement than portals
- • +18 CAHPS points satisfaction increase
- • Zero cost - insurance covered services
PROVIDER (NP/MD) Benefits
- • $3,600 annual revenue per patient
- • 300+ patient capacity (6x increase)
- • 85% time savings on documentation
- • 500% ROI in 12 months
- • 40-50% practice valuation increase
- • 45-day payback period
PAYER (Insurance) Benefits
- • $4,800 annual savings per patient
- • 20% ED reduction ($240K per 100)
- • 0.5 Star Rating increase = 5% bonus
- • 25% admin cost reduction from automation
- • 45% care gap closure improvement
- • 98% clean claims reducing processing
ACUITYhealth's Comprehensive Care Platform unifies Person, Provider, and Payer into a single ecosystem where everyone wins. By transforming provider-led audio consultations into active revenue generation through ambient AI, we enable sustainable, scalable, and profoundly impactful healthcare delivery that benefits all stakeholders equally.
Thank You
From the entire ACUITYhealth team, thank you for your interest in transforming healthcare delivery through our Comprehensive Care Platform.
Our Leadership Team
Ready to transform your practice with the power of ambient AI?
Contact Us: srinivas@acuity.health