Acuity Health Platform - Infographic

Designing
Patient
Experience
Through
Empowerment

How ACUITY.health Integrates Engagement Across Our End-to-End Platform

⊙ SYNOPSIS OF THE
VALUE-BASED CARE
SOLUTION

Acuity.health delivers a complete end-to-end, AI-driven value-based care platform that transforms clinical listening, remote monitoring, and team coordination into a predictive health index – delivered in real time, across every setting of care. Patient empowerment is a key integrated component of this comprehensive system, working seamlessly with all other platform elements to maximize outcomes. These are the components:

Interoperability

Nationwide data exchange via TEFCA standards and QHIN connectivity ensures comprehensive, real-time patient data aggregation across all care settings.

FHIR/USCDI compliant with CommonWell integration eliminates data silos and maintains continuous CHI updates.

Ambient Awareness

Voice recognition and NLP automatically generate provider-agnostic documentation (currently optimized for home health OASIS) while continuously monitoring patient interactions for clinical deterioration signals.

Dual functionality reduces administrative burden through automated documentation while enabling patient engagement tools to detect early warning signs and trigger interventions.

Mixture-of-Experts AI System

Comprehensive AI platform including Continuous Health Index (CHI) that analyzes 140+ data elements to generate both immediate risk alerts and short-to-medium term predictions for adverse events and clinical outcomes.

Dual prediction capabilities provide real-time intervention triggers and 30-day advance warnings enabling both immediate response and strategic care planning.

Mission Control Dashboard

Unified command center providing real-time visibility into population health and value-based program performance for clinicians, care managers, and payers.

Role-based interface consolidates analytics into actionable insights with predictive risk stratification and performance tracking.

Remote Patient Monitoring

Integration with FDA-approved devices (blood pressure cuffs, glucose meters, pulse oximeters, scales) captures continuous vital signs and health metrics between care encounters.

Immediate ROI: Reduces hospital readmissions by 40%, prevents costly ER visits, and generates billable RPM revenue codes (99453-99458) while improving patient satisfaction scores.

Patient Engagement Platform

Comprehensive patient activation solution leveraging RPM alerts, CHI risk scores, and QHIN data to deliver personalized messaging, gamification, gap closure, and care coordination.

Unified patient experience that transforms remote monitoring data and predictive insights into actionable patient interventions and provider workflows.

PATIENT
EMPOWERMENT

Closing Gaps in Care Through Technology-Driven Patient Activation

⊙ MISSION-CRITICAL
IMPACT

Transforms patients from passive recipients into active health partners through seamless integration of personalized insights, continuous monitoring, and empowering engagement tools that put patients at the center of their care journey and health outcomes.

Unified Medical Records

Empowers patients with complete health transparency through QHIN-powered nationwide networks that deliver their comprehensive medical story in real-time, enabling informed conversations with any provider, anywhere.

Patient Ownership: USCDI v3 compliance ensures patients never lose their health narrative, creating confidence and continuity in their care relationships across all settings.

FDA-Approved Remote Monitoring

Transforms patients into confident self-advocates by providing continuous insights into their health patterns through connected devices that give immediate feedback and connect them with care teams when needed.

Immediate Empowerment: Patients see their health trends in real-time, understand what changes mean, and receive timely support, creating engaged partners rather than worried recipients.

AI-Driven Health Index

Empowers patients with personalized health intelligence that translates complex medical data into understandable insights, helping them recognize patterns and take proactive steps in their wellness journey.

Patient Intelligence: When a heart failure patient sees their risk rising through clear visual indicators, they become empowered to take action before crisis occurs.

Preventive Care Gap Tracking

Empowers patients to stay ahead of their health through intelligent reminders and educational content that help them understand why screenings matter and make scheduling effortless.

Proactive Partnership: Patients receive gentle guidance about needed care with clear explanations and easy scheduling, transforming compliance into engaged self-care.

Secure Provider Messaging

Empowers patients with direct access to their care teams, creating ongoing relationships where questions are welcomed, concerns are addressed promptly, and patients feel supported in their health decisions.

Continuous Connection: Patients gain confidence knowing their care team is accessible 24/7, transforming anxiety about health questions into empowered communication.

Motivated Patient Experience

Transforms health management from a burden into an engaging journey through personalized motivation, progress celebration, and educational content that makes patients excited about their health achievements.

Empowerment Through Achievement: Patients see their daily progress, celebrate health wins, and build momentum toward better outcomes through positive reinforcement and clear goal tracking.

Patient
Engagement
Integration

How Patient Engagement Amplifies the Complete VBC Platform

Integrated Platform Workflow

1

Interoperability via QHIN/TEFCA

Nationwide interoperability pulls comprehensive patient data from all care settings into unified longitudinal record

2

CHI Predictive Risk Engine Processing

At the heart of Acuity is the clinical decision support (CDS) engine for the providers which generates real-time risk scores and identifies patients needing intervention

3

Patient Engagement Activation

This process occurs when the provider initiates the patient onto the empowerment tool. This brings all the patient medical records into a central repository of health data for seamless review, including personalized health recommendations for gap closure

4

Remote Patient Monitoring Integration

As the need arises, FDA-approved devices can be initiated to capture health metrics, feeding back to the CHI engine as well as generating full ROI billable RPM revenue

5

Ambient Awareness

In the home, continuous listening technology passively monitors for clinical signals of deterioration, distress calls, falls, or key phrases indicating condition changes, especially during critical post-acute recovery periods

6

Mission Control Coordination

Unified dashboard displays patient responses, engagement outcomes, RPM data, and care coordination across all stakeholders for comprehensive oversight

⚙ PLATFORM
SYNERGIES

Patient empowerment reaches its full potential through seamless platform integration - each component amplifies patient engagement, creating a unified experience that transforms healthcare from reactive visits to proactive wellness partnerships.

Intelligent Patient Targeting

AI-driven risk scores identify which patients need the most support and when they're most ready to engage, delivering personalized empowerment at exactly the right moments for maximum impact.

Complete Patient Context

Nationwide interoperability ensures patient empowerment is informed by their complete health story, creating meaningful engagement based on their full journey, not just isolated data points.

Seamless Care Coordination

Patients experience unified support as their engagement outcomes automatically inform provider workflows, creating coordinated care that feels seamless and personally attentive.

Personalized Learning Journey

Patient engagement becomes increasingly personalized as the system learns from their responses, preferences, and outcomes, creating evolving empowerment strategies tailored to each individual.

User-Centric
Design
Philosophy

Maximizing Patient Engagement & Provider Workflow Integration

Motivational Engagement

Empowerment Through Achievement: Patients build confidence through meaningful health milestones and daily progress celebrations that transform routine care into personal victories

Personal Progress Stories: Visual health journeys with progress rings and achievement streaks help patients see their growth and stay motivated in their wellness partnership

Positive Reinforcement: Gentle encouragement and congratulatory messages create emotional support that empowers patients to maintain healthy behaviors long-term

Evidence-Based Empowerment: Research-backed motivation strategies ensure patient engagement translates into sustained behavior change and health ownership

Mobile-First Interface

Inclusive Patient Access: Clean, intuitive design ensures all patients can engage confidently regardless of their technology comfort level or health literacy background

Universal Patient Reach: Multi-language support and accessibility features ensure no patient is excluded from empowerment opportunities due to language or physical barriers

Flexible Patient Preferences: Customizable notifications meet patients where they are - smartphones, email, or phone calls - respecting their communication preferences

Seamless Patient Experience: Cross-platform optimization ensures patients have consistent empowerment access whether at home on their phone or with providers on tablets

Provider Workflow Integration

Unified Patient-Provider Partnership: Patient empowerment tools work seamlessly with provider workflows, creating collaborative care relationships where patients feel truly heard and supported

Effortless Care Coordination: Integration eliminates barriers between patient self-management and provider support, creating fluid healthcare relationships that empower patient confidence

Reduced Patient Frustration: Eliminating duplicate data entry and disconnected systems means patients experience smoother, more responsive care that builds trust and engagement

Empowered Care Conversations: Real-time patient data enables providers to have more meaningful, personalized conversations that make patients feel known and valued in their care journey

◈ DESIGN
IMPACT
STATEMENT

"By making healthcare management feel personal, achievable, and empowering, patients transform from passive recipients into confident health partners. This patient-centric design creates genuine engagement that drives sustainable behavior change, better outcomes, and true health ownership."

▲ UPCOMING
AI
FEATURES

Intelligent Patient Support: AI-powered chatbot provides instant, personalized health coaching that empowers patients with immediate answers and guidance

Proactive Patient Safety: Ambient monitoring for post-acute patients creates safety nets that allow confident recovery at home while maintaining family peace of mind

Enhanced Patient Independence: Voice-enabled monitoring augments traditional care visits, empowering patients to maintain independence while ensuring timely support when needed

PATIENT
EMPOWERMENT
MULTIPLIER

Patients engage with one unified empowerment platform rather than struggling with multiple disconnected tools, creating amplified patient confidence, sustained engagement, and genuine health ownership.

AI-First
Technical
Architecture

Mixture-of-Experts AI system with provider-certified clinical logic

Data Processing Pipeline

1

Data Aggregation Layer

Patient-generated data (RPM devices, symptoms, questionnaires) + Provider-authorized data (QHIN medical records) → Secure cloud repository

2

Clinical Logic Validation

Rule-based safety layer applies medical guidelines and clinical correlations to validate data inputs and ensure clinical relevance before AI processing

3

Real-Time Risk Scoring

Continuous Health Index (CHI) generates baseline risk assessments and updates instantly with new validated data, establishing predictive baselines

4

Ambient Awareness Capture

Continuous listening technology monitors vocal patterns, distress signals, and behavioral changes during provider visits and home monitoring to detect clinical deterioration from established baseline risk scores

5

Mixture-of-Experts Prediction Model

Specialized prediction models focus on distinct data domains (symptoms, vitals, ambient signals) using transformer-based architectures to generate comprehensive risk predictions and clinical recommendations

6

Closed-Loop Feedback

Provider dashboards and patient app interfaces update in real-time with risk stratification, alerts, and personalized recommendations. Asynchronous communication channels detect ongoing deterioration signals that continuously adjust CHI scores for dynamic risk assessment.

⚙ TECHNICAL
ADVANTAGES

Acuity's AI-first architecture delivers unprecedented transparency, adaptability, and clinical relevance through cutting-edge technology combined with medical expertise.

Explainable AI

System explains which factors (weight spike + swelling symptom) led to risk alerts, increasing provider confidence and enabling informed clinical decisions.

Continuous Learning

AI engine constantly re-scores patient risk profiles in background as new data streams in from all sources, ensuring real-time accuracy.

Clinical Validation

NIH grant proposal submitted: "Improving Clinical Prediction and Care Coordination for Congestive Heart Failure Through a Structured Continuous Health AI System" - demonstrating rigorous clinical validation approach.

Real-Time Integration

FHIR APIs + QHIN exchange enable instant data integration and immediate risk monitoring across all patient touchpoints.

Scalable Cloud Architecture

Enterprise-grade cloud infrastructure with auto-scaling capabilities ensures consistent performance as patient populations grow, while maintaining HIPAA compliance and 99.9% uptime reliability for mission-critical healthcare operations.

Competitive Landscape Analysis

Acuity vs. Leading Patient Engagement Platforms

Feature Category Acuity Signify Health HealthSnap Livongo Wellframe
Remote Patient Monitoring
FDA-approved device integration
FULL LIMITED CORE YES PARTIAL
Preventive Care Gap Tracking
HEDIS/Star measures automation
FULL YES NO NO LIMITED
AI-Driven Risk Stratification
Predictive analytics & alerts
ADVANCED LIMITED BASIC YES NO
Patient-Provider Messaging
Asynchronous communication
SECURE NO NO YES BUILT-IN
Symptom Self-Reporting
Patient-entered health status
DYNAMIC NO MINIMAL LIMITED SURVEYS
Gamification & UX
Mobile-first patient engagement
ADVANCED MIXED MODERATE GOOD POLISHED
Upcoming AI Features
Chatbot & ambient monitoring
ROADMAP NO NO NO NO

⊙ ACUITY'S
UNIQUE
VALUE

All-in-One Solution: Combines RPM + preventive care tracking + AI analytics + messaging in unified platform

Multiplier Effect: Patients engage with one coherent program rather than multiple disparate tools

Reduced IT Burden: Single integration vs. managing multiple vendor relationships

Clinical Integration: Seamless workflow integration without disrupting existing care management systems

COMPETITIVE
ADVANTAGE

While competitors excel in specific niches, Acuity is the only platform that delivers comprehensive gap closure capabilities with advanced AI in a single, unified patient experience.

■ MARKET
POSITIONING
ANALYSIS

Signify Health

Specializes in in-home evaluations and screenings backed by analytics

HealthSnap

Focuses on RPM for chronic disease management

Livongo

Pioneered connected devices and coaching for diabetes/chronic conditions

Wellframe

Provides robust care management and messaging for health plans

Impact & Value Proposition

Expected Outcomes Based on Institutions Using Similar Strategies

◆ INDUSTRY
BENCHMARKS

The following metrics represent outcomes achieved by healthcare organizations implementing comprehensive patient engagement strategies similar to Acuity's integrated approach.

85%
Improvement in
HEDIS Scores
40%
Reduction in
Hospital Readmissions
92%
Patient Satisfaction
Rating
65%
Increase in
Care Plan Adherence
24/7
Continuous
Health Monitoring
$2.3M
Annual Cost Savings
per 1,000 Members
78%
Care Gap
Closure Rate
50%
Reduction in
Provider Documentation Time

⚕ EXPECTED
CLINICAL
OUTCOMES

Early Intervention: AI detects deterioration before complications occur
Preventive Care Completion: Automated reminders ensure timely screenings
Medication Adherence: RPM + messaging improves compliance rates
Patient Activation: Gamification drives sustained engagement
Care Coordination: Unified medical history eliminates information gaps

⚙ EXPECTED
OPERATIONAL
EFFICIENCY

Workflow Integration: No disruption to existing care management systems
Automated Risk Stratification: Providers focus on highest-risk patients first
Reduced Documentation: AI handles data aggregation and analysis
Scalable Implementation: Cloud-based platform grows with organization
Single Vendor: Eliminates complex multi-vendor integrations

✓ EXPECTED
TRANSFORMATIONAL
IMPACT

Acuity's comprehensive approach is designed to transform healthcare delivery from reactive to proactive, creating a continuous feedback loop between patients and providers that identifies and addresses care gaps before they impact outcomes. Based on industry evidence, this integrated strategy is expected to drive significant improvements in quality metrics while reducing costs and improving patient satisfaction.

✓ PROJECTED
ROI
FRAMEWORK

Expected Cost Avoidance

✓ Reduced hospital readmissions
✓ Prevented emergency department visits
✓ Early chronic disease intervention

Anticipated Quality Bonuses

✓ Improved HEDIS performance
✓ Higher Medicare Star Ratings
✓ Value-based care incentives

Projected Operational Savings

✓ Reduced administrative burden
✓ Automated gap identification
✓ Streamlined care coordination

Thank
You

For Your Time and Consideration

◈ WE APPRECIATE YOUR INTEREST

Thank you for taking the time to review Acuity's comprehensive patient engagement platform. We are excited about the opportunity to partner with forward-thinking organizations to transform healthcare delivery and improve patient outcomes.

Respectfully Submitted by

The ACUITY.health Team

July 30, 2025

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Next Steps

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